{"id":78,"date":"2025-09-18T07:37:12","date_gmt":"2025-09-18T07:37:12","guid":{"rendered":"https:\/\/www.simo.louisst.o2switch.site\/blog\/?page_id=78"},"modified":"2025-11-06T07:02:53","modified_gmt":"2025-11-06T07:02:53","slug":"bts-ndrc","status":"publish","type":"page","link":"https:\/\/www.simo.louisst.o2switch.site\/blog\/bts-ndrc\/","title":{"rendered":"BTS NDRC"},"content":{"rendered":"\n

Le BTS NDRC<\/strong> (N\u00e9gociation et Digitalisation de la Relation Client) est une formation de deux ans<\/p>\n\n\n\n

ax\u00e9e sur le commerce<\/strong>, la vente<\/strong> et la gestion <\/strong><\/p>\n\n\n\n

de la relation client<\/strong>. Elle permet de d\u00e9velopper des comp\u00e9tences en communication<\/strong>, en <\/p>\n\n\n\n

n\u00e9gociation<\/strong> et en utilisation des outils digitaux<\/strong>. Tout<\/p>\n\n\n\n

au long de la formation, les \u00e9tudiants apprennent \u00e0 g\u00e9rer la relation client \u00e0 travers diff\u00e9rents <\/p>\n\n\n\n

canaux, que ce soit en face \u00e0 face, part\u00e9l\u00e9phone ou via internet. Le BTS NDRC met \u00e9galement <\/p>\n\n\n\n

l\u2019accent sur la digitalisation<\/strong>, avec l\u2019utilisation des r\u00e9seaux sociaux et des outils <\/p>\n\n\n\n

num\u00e9riques pour renforcer la relation commerciale. Gr\u00e2ce aux stages en entreprise<\/strong>, la formation <\/p>\n\n\n\n

offre une exp\u00e9rience concr\u00e8te du monde professionnel et permet de relier la th\u00e9orie \u00e0 la pratique.<\/p>\n\n\n\n

Mati\u00e8re<\/th>1\u00e8re ann\u00e9e<\/th>2\u00e8me ann\u00e9e<\/th><\/tr><\/thead>
culture g\u00e9n\u00e9ral et expression<\/td>3h<\/td>2h<\/td><\/tr>
RCDD<\/td>2h<\/td>2h<\/td><\/tr>
Anglais <\/td>6h<\/td>5h<\/td><\/tr>
Relation client et n\u00e9gociation<\/td>4h<\/td>5h<\/td><\/tr>
Animation r\u00e9seau <\/td>4h<\/td>4h<\/td><\/tr>
Droit\/\u00e9conomuie<\/td>4h<\/td>4h<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
–<\/div>
DAYS<\/div><\/div>
–<\/div>
HOURS<\/div><\/div>
–<\/div>
MINUTES<\/div><\/div>
–<\/div>
SECONDS<\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"

Le BTS NDRC (N\u00e9gociation et Digitalisation de la Relation Client) est une formation de deux ans ax\u00e9e sur le commerce, la vente et la gestion de […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"disabled","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-78","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false},"uagb_author_info":{"display_name":"admin","author_link":"https:\/\/www.simo.louisst.o2switch.site\/blog\/author\/admin\/"},"uagb_comment_info":0,"uagb_excerpt":"Le BTS NDRC (N\u00e9gociation et Digitalisation de la Relation Client) est une formation de deux ans ax\u00e9e sur le commerce, la vente et la gestion de […]","_links":{"self":[{"href":"https:\/\/www.simo.louisst.o2switch.site\/blog\/wp-json\/wp\/v2\/pages\/78","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.simo.louisst.o2switch.site\/blog\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.simo.louisst.o2switch.site\/blog\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.simo.louisst.o2switch.site\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.simo.louisst.o2switch.site\/blog\/wp-json\/wp\/v2\/comments?post=78"}],"version-history":[{"count":17,"href":"https:\/\/www.simo.louisst.o2switch.site\/blog\/wp-json\/wp\/v2\/pages\/78\/revisions"}],"predecessor-version":[{"id":270,"href":"https:\/\/www.simo.louisst.o2switch.site\/blog\/wp-json\/wp\/v2\/pages\/78\/revisions\/270"}],"wp:attachment":[{"href":"https:\/\/www.simo.louisst.o2switch.site\/blog\/wp-json\/wp\/v2\/media?parent=78"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}